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Terms & Conditions

Moves by Azcom Capital Management LLC
Registered in Dubai, United Arab Emirates

1. Introduction

These Terms & Conditions govern the services provided by Moves by Azcom Capital Management LLC ("we," "us," "our") to customers ("you," "your"). By booking our services, you agree to comply with these terms.

2. Services Provided

We offer moving, packing, transportation, and logistics services for residential and commercial clients. Specific service details are outlined in your booking confirmation.

3. Booking & Payments

  • All bookings must be made in advance and confirmed with a deposit or full payment.

  • Prices are based on the details provided by the customer. Any changes on the day of the move may result in additional charges.

  • Payments must be made via cash, bank transfer, or approved online payment methods before or on the day of service.

  • Any unpaid balances must be cleared before unloading at the destination.

4. Cancellations & Rescheduling

  • Cancellations made 48 hours before the scheduled move will receive a full refund.

  • Cancellations made less than 48 hours before the move are subject to a 50% cancellation fee.

  • Rescheduling requests will be accommodated based on availability.

5. Customer Responsibilities

  • Customers must ensure proper parking arrangements, building access, and permits (if required).

  • All fragile or valuable items must be disclosed before the move.

  • Customers must pack personal items (passports, jewelry, cash) separately, as we are not liable for loss or misplacement.

6. Liability & Damages

  • Our team takes utmost care during packing and transport. However, we are not responsible for damages to items not packed by us.

  • Any claims for damages must be reported before the completion of the move.

  • We are not liable for delays due to traffic, weather conditions, or third-party disruptions.

7. Additional Charges

  • Extra charges apply for items requiring disassembly, reassembly, or special handling.

  • For buildings without elevators, a staircase fee may be applied.

  • Any additional services requested on the day of the move will be charged accordingly.

8. Third-Party Services

  • We use vetted third-party service providers when necessary. We ensure professional handling but are not responsible for their independent operations.

9. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in Dubai courts.

By booking with Moves by Azcom Capital Management LLC, you acknowledge and agree to these Terms & Conditions.

For inquiries, contact:
📧 info@moves.ae / info@azcom-capital.ae
📍 Dubai, United Arab Emirates

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